How do I submit a PetBacker Premium Protection claim?

Send us an email and provide the following information:

  • reference number of the booking that was paid through PetBacker
  • date and place of the incident
  • name of the pet
  • name and contact details of pet sitter
  • detailed description of the circumstances of the accident
  • photos of pet injuries and veterinary bills
  • contact details of the preferred vet of the pet owner
  • Pet Owner’s Pet Insurance policy number and carrier (if applicable)

PetBacker must be notified within 1 day of the end of the booking period regarding any incident that might result in insurance coverage.

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